home page
network consultancy
network installation
network support
contact Xenon

Network hardware support

A network is a vital infrastructure, and the failure of just one component can stop large sections of the network from functioning - adversely affecting business. Should a network component fail, one thing is always true - the priority is to get it back up and running quickly.


Unlike many hardware support providers, Xenon can provide support on all parts of the network - not just PCs. The rationalisation of all hardware support calls into one resolution channel, combined with Xenon's problem ownership and commitment to deliver a fast solution, provides customers with total peace of mind.

This service is tailored to the requirements of the customer and can embrace as much of the network infrastructure as is required. A network review prior to the commencement of the support service ensures that appropriate resources, and spares provisioning channels, are established. A support agreement can then be created, which details the scope and service levels of the hardware support service. Xenon offers guaranteed on-site response times, support during normal working hours and out of hours by arrangement. Operating from seven engineering locations nationwide, Xenon is able to offer nationwide service, and a fast and reliable spares distribution network enables engineers to be on site faster, with the correct parts. Regular review meetings ensure that service levels are maintained. In addition, customers are able to access Xenon's Bulletin Board to obtain manufacturers' latest patches and bug fixes. Xenon provides support on all types of network hardware, including PCs, workstations, servers, hubs, routers, bridges, monitors, printers and terminals. Xenon's maintenance service is accredited to ISO 9002.

Pre-agreement network review
Definition of the network hardware components to be covered by the service
Defining and agreeing on the required service levels and response times
Creation of a hardware support agreement
Nationwide support service to agreed service levels, with regular service reviews


Network infrastructure audit
Network operating system support
Integrated network support
On-site resource allocation
Copyright and intellectual property rights for all descriptions of services contrained on this World Wide Web site shall remain the property of Xenon Computer Systems Ltd. No part of this service description may be reproduced, in part or in whole, in any form whatsoever or by any means, without the written permission of Xenon Computer Systems Ltd.